Privacy Policy
This policy explains how Kivorun handles personal information connected with this website and business enquiries, and the choices available to you.
Last updated: 22 October 2026
1. Introduction and who we are
Kivorun is an independent marketing agency based in London, United Kingdom, working with growing consumer and service brands. This policy covers personal information connected with visitors to our website, people making enquiries and business contacts discussing potential work with us.
For the purposes described here, Kivorun is responsible for deciding why and how that information is used. This policy does not replace any separate information or data-processing arrangements agreed for a client engagement. You can contact us using the details at the end of this policy.
2. Information we collect
The contact form asks for your name, work email address and a description of your enquiry. You can also provide your company or brand and the service you are interested in. If you contact us by email or telephone, the information available to us depends on what you choose to share, such as your contact details, role, business goals and correspondence.
Technical information may be processed to deliver and protect the website, such as connection details, the pages requested and information about the browser or device making the request. Please only send information relevant to your enquiry. We do not ask for payment-card details, identity documents or sensitive personal information through this website.
3. How we collect information
You provide information directly when you complete the enquiry form or contact us through the published contact details. Further information may be provided during a conversation about your requirements. If you give us another person’s business contact information, please make sure you have a legitimate reason to do so and that they know it has been shared.
Some technical information is generated when your browser requests website pages and assets. Cookies and similar technologies are discussed separately in our Cookie Policy. Merely visiting a page does not mean you have agreed to receive marketing messages or entered into a service agreement with Kivorun.
4. How we use personal information
Information supplied with an enquiry is used to understand the request, respond to questions and assess whether our experience is relevant. Where discussions progress, it may help us arrange meetings, prepare a proposal, agree responsibilities and keep an appropriate record of our communications.
Relevant information may also be used to maintain website functionality, investigate faults or misuse, protect our business and meet legal obligations. We limit our use to purposes that are appropriate to the information and the circumstances. If a materially different use requires further information or consent, we will address that before proceeding.
5. Lawful bases for processing
We rely on legitimate interests where it is necessary and proportionate to respond to business enquiries, manage professional relationships or protect the website, taking account of the impact on the individuals concerned. Where you personally request steps towards a contract, or are a party to one, the relevant basis may instead be taking those steps or performing the contract. Contacting us on behalf of a company does not automatically make you a party to its contract.
We may also need to process information to meet a legal obligation. Where consent is the appropriate basis for a particular optional activity, we will seek it separately. You may withdraw that consent without affecting the lawfulness of processing carried out before withdrawal. We do not treat agreement to website terms as consent to unrelated processing.
6. How we share information
Where necessary for the purposes above, information may be handled by providers supporting website hosting, technical operations or business communications, and by professional advisers where their involvement is needed. The website is built with Framer. The information a provider handles depends on the functionality involved and the arrangements applying to that activity.
Access and disclosure should be limited to what is relevant to the purpose. Information may also need to be disclosed where the law requires it, in response to a valid request from a competent authority, or where necessary to establish or defend legal rights. This policy does not authorise recipients to use enquiry information for unrelated purposes.
7. Data storage and retention
We keep personal information for as long as it is reasonably needed for the purpose for which it was collected. Relevant factors include whether an enquiry is still active, whether a business relationship develops, the nature of the correspondence and any legal or record-keeping requirements. Different records may therefore need different retention periods.
Information should be reviewed and deleted or anonymised when it is no longer needed. A limited record may need to be retained to deal with a complaint, respect an objection or establish, exercise or defend a legal claim. We do not assign a single fixed retention period to every enquiry regardless of its circumstances.
8. International data transfers
Website infrastructure and business communications can involve processing in more than one country. The location depends on the service and arrangements involved; this policy should not be read as a promise that all information remains in the United Kingdom.
If we make a transfer subject to UK data-transfer restrictions, we must use a permitted mechanism. Depending on the destination and circumstances, this may involve UK adequacy regulations or appropriate contractual safeguards and the checks required by law. Contact us if you would like information about safeguards relevant to the handling of your information.
9. Data security
We take a proportionate approach to protecting personal information against unauthorised access, loss, alteration and disclosure. The measures needed depend on the information involved and the risks associated with the activity. Access should be limited to people who need the information for a legitimate purpose.
No website, email service or internet transmission can be guaranteed to be completely secure. Please avoid including confidential client records, passwords or sensitive personal details in an initial enquiry. If you believe information sent to us has been compromised, contact us so that the circumstances can be assessed and appropriate action considered.
10. Your privacy rights
Depending on the circumstances, you can request access to your personal information, correction of inaccurate information, erasure, or restriction of its use. You may also have a right to receive certain information in a portable format, object to processing based on legitimate interests, and receive the protections applying to qualifying automated decisions. These rights have conditions and lawful exceptions; they do not all apply to every type of processing.
You can object to the use of your personal information for direct marketing at any time, and withdraw consent where processing relies on it. To exercise a right, contact us with enough detail to identify the information concerned. We may need to check your identity. Requests are normally addressed within one month, subject to extensions or other provisions permitted by law; we will explain any applicable limitation.
You can raise a privacy concern with us and have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. Information about raising a complaint is available at ico.org.uk/make-a-complaint/.
11. Cookies and website analytics
Our Cookie Policy explains cookies and similar technologies separately from the personal information you choose to send with an enquiry. Framer’s built-in analytics, where enabled, is designed to measure website use without cookies or persistent visitor identifiers. It does not, by itself, require a cookie-consent banner.
Other technologies have to be considered on their own terms. If optional storage or access technologies are introduced, the relevant information and any consent required by law must be provided before they are used. You can also manage website storage through your browser settings, as described in the Cookie Policy.
12. Third-party websites
The website may include links to websites operated by others, including sources referenced in our articles. Following a link takes you to a separate website with its own privacy practices and terms. A link does not give Kivorun control over how that website collects or uses information.
Please read the relevant privacy information before providing personal details on another website. Information you send directly to a third party is governed by its arrangements rather than this policy. If a link on our website appears misleading or unsafe, please let us know.
13. Children’s privacy
This website is intended for business audiences and is not directed at children. Our enquiry form is designed for discussions about professional marketing requirements, rather than services intended for children. Please do not include a child’s personal information in an enquiry unless there is a clear and lawful reason to do so.
If you believe a child has provided personal information through this website, contact us with the details needed to identify the communication. We will consider the circumstances and take appropriate steps, which may include deleting information that is not needed or should not have been collected.
14. Changes to this policy
We may update this policy when website functionality, business processes or legal requirements change. The date above identifies when this version was last updated. Please review the policy from time to time, particularly before sending information about a new enquiry.
Where a change materially affects how information already provided will be used, we will consider whether a more direct notice or another step is required. Publishing a revised policy does not, by itself, provide consent for a new activity or remove rights that apply under data protection law.
15. How to contact us
For questions about this policy, a privacy concern or a request concerning your personal information, contact Kivorun at hello@kivorun.example or call +44 20 7946 0382. Our address is 24 Briarwood Street, London EC1A 1AA, United Kingdom.
Please explain the nature of your request and include the contact details or correspondence that will help identify the information concerned. You do not need to use legal terminology to make a request. Avoid sending additional sensitive information unless it is necessary to resolve the matter.
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